Are you a professional travel agent being confronted with claims from dissatisfied customers? Has your trip been cancelled and you want your money back? Do you want to lodge a complaint against a travel professional and you are looking for a specialist in travel law?
Dissatisfied travellers, cancelled flights or problems with the booking procedure: Nelissen Grade is a niche specialist in travel law, acting for both professionals and private individuals.
As a trip organiser or agent, you are offering a customer-oriented service. But even as a professional service provider, you may come up against unexpected problems and complaints from disappointed customers – for example, due to flight delays or accommodation that has failed to meet expectations. Do you need someone with a 360-degree view of the 2017 Package Tour Act and your rights and duties as a trip organiser? Nelissen Grade guides you with up-to-date legal advice and will focus on your particular conditions, order forms and (B2B) contracts. We also give you guidance in negotiations and proceedings before the Travel Disputes Commission and the courts. As specialists in this field, Nelissen Grade’s lawyers have in-depth knowledge of the travel sector, allowing you to explore every possible path.
Nelissen Grade assists both travel business professionals and consumers who have encountered problems when travelling. Is the booking procedure giving you a headache? Is your hotel or holiday home not as promised? Are you in a dispute with your trip organiser or agent concerning the payment and cancellation conditions? Our lawyers defend your rights as a consumer and passenger, with excellent knowledge of the law relating to travel. They can advise, mediate or handle court proceedings, always aiming for a correct legal solution and appropriate compensation.
With a multi-disciplinary core team of over 50 lawyers, Nelissen Grade has sound expertise in diverse fields of law. Because no case is restricted to a single and purely legal subject matter, you can count on us taking a bird’s-eye view of your circumstances. Our expert teams devote their attention to your case – each within their field of expertise and educational background - and analyse it in breadth and depth.
With more than thirty years of experience, Pascal Nelissen Grade is the undisputed flagbearer of Nelissen Grade Lawyers. Pascal Nelissen Grade has been vice president of the Leuven Bar Association since 2022 and will become President in the summer of 2024.
Pascal Nelissen Grade has been working for many years with dedication and commitment in the departments of criminal law, travel law, liability law and motor sport law.
Quick, efficient, accessible and proactive. Pascal Nelissen Grade combines legal ingenuity with a practical approach.
In criminal law, he has successfully represented defendants as well as victims before criminal courts, courts of appeal and assize courts. As a lawyer specialized in travel law, he assists various actors in the travel industry by representing them in various cases and (extra)judicial proceedings. Pascal Nelissen Grade is also the president of the Travel Litigation Commission and speaks often at seminars on travel law. With a well-considered approach and an eye for detail, Pascal Nelissen Grade handles cases within the area of liability law, both for the civil courts and for the criminal courts, such as the police court.
Finally, Pascal Nelissen Grade is specialized in the field of motor sport law. Passionate about this sport, he assists drivers and teams and participates in the drafting of sports regulations. In addition, he has intervened on several occasions before various (inter)national courts and the FIA.
Jan Stijns graduated in 1987 as master of law at KU Leuven. In 2009 he also graduated as bachelor in philosophy at KU Leuven.
Jan entered the association in 1987. He is specialized in family property law and has specific attention for patrimonial law (real estate) and succession planning / taxability. He is also specialized in the fields of construction law and administrative law.
Joris De Roo graduated in 1992 as master of law at KU Leuven.
Immediately after his studies, Joris entered the association and in 1998 he became partner. He specializes in commercial and economic law and corporate law. He is also specialized in estate planning.
Kris Maes graduated as master of law at KU Leuven.
He is a member of the Bar Association of Leuven and Dendermonde.
Kris provides assistance and advice to individuals and companies on the subject of (individual and collective) labour law and social security. He is especially interested in providing thorough and permanent assistance on the subject of HR management. He is regularly invited as a guest speaker in seminars.
In the event of litigation, he prefers to come to a detailed and balanced solution after clear negotiations. But when legal proceedings are required, he is prepared to go to any length.
Alexis Lefebvre started his studies at FUNDP in Namur and graduated as master of law at UCL in Louvain-la-Neuve. After his education, Alexis entered the association.
He is specialized in litigation and providing assistance and advice in the fields of tax law, on the one hand, and economic, commercial and contract law, on the other hand.
He is a member of the Bar Association of Brussels and Leuven.
Frederiek Baudoncq is a member of the Bar Association of Leuven since 1998. From 1999 to 2005, he was part time assistant at the faculty of law of KU Leuven, department property and liability law.
He is (co) author of several books and contributions to books and articles and is a member of the editorial staff of three law journals. He completed the training to become a lawyer at the Supreme Court of Belgium, the Court of Cassation.
Alexis Hallemans studied law in Namur (FUNDP), Belgium, at the Univeristy of Leuven and in Saarbrücken (Germany). He is a lawyer since 2003. He also obtained a LL.M degree European law in Germany and an additional Masters in intellectual property and IT law at the University of Brussels. He specializes in these subjects in which he has pleaded before the Court of Justice of the EU and the Constitutional Court in Belgium. He is recommended for these subjects in Belgium (Legal 500, Tier 2).
For several years now he is a Board member of the German, Belgian and Luxemburg Chamber of Commerce AHK DEBELUX. Alexis fluently speaks Dutch, French, German and English. This allowed him to develop a strong experience and track record in legally assisting international companies in Belgium, particularly German companies.
Alexis worked in large international law firms in Belgium and Germany (CMS Hasche Sigle) before joining Nelissen Grade as a partner in the department IP, IT and commercial law.
Joke Decabooter obtained her master law degree at the Catholic University of Leuven in 2011. During her master years, Joke mainly focused on civil law, specialising in family law, family property law and liability law.
After her studies, Joke immediately joined the Bar Association of Leuven, as well as our firm. Based on her interest in private law, she mainly focuses on support, procedures and advice regarding all aspects of family law, as well as settlements and divisions. Nationality issues also fall within her expertise.
In 2015, Joke obtained her notarial profession master at the Free University of Brussels. Since 2019 she is recognized as mediator in family matters.
From the 2019-2020 academic year, Joke will be affiliated with the Catholic University of Leuven as a law assistant at the Institute for Family Law.
Karen Niesten obtained her Master's degree in Law at the Catholic University of Leuven (KUL) in 2012 and then completed an additional Master's degree in Taxation at the Université Libre de Bruxelles (ULB).
In 2013, she joined the Nelissen Grade office and the Leuven Bar.
Karen also completed a management programme at Solvay Business School of Economics and Management in Brussels and attended courses in Dutch taxation and inheritance law at the University of Maastricht.
Karen focuses on leading and developing the expert groups for tax law and estate planning.
On the one hand Karen focuses on financial and tax advice, including estate planning. On the other hand, she performs dispute resolution and litigation in various tax fields for the administrative authorities and tax courts in Belgium. In cooperation with Frederiek Baudoncq, she also conducts proceedings before the Court of Cassation.
From her tax background, she also supports the corporate law department.